Refund policy

 

This only applies to Ready to ship / In stock wigs and Select Preorders (excluded preorders will be noted in the description). Custom Wigs are excluded.  For example, package is delivered Monday, item must be postmarked with tracking emailed to help@girlslovelace.com  by Wednesday. Package delivered on Friday must be postmarked and delivered to the post office by Sunday.


To be eligible for a return, your item must be returned in the original, Girlslovelace condition. This means the item is unaltered (including brushing, combining, cutting), undamaged, unworn, free of odors, with tags attached in original packaging.  If any component is missing or altered no refund or exchange can be given. Due to the sanitary nature of wigs and hairpieces these guidelines are strictly enforced. You’ll also need the receipt or proof of purchase. Please note you are responsible for all shipping charges to return the item(s) back to us. There is a 10% restocking fee on returns. Upon the arrival of the item back to the salon, we will inspect and let you know if the return is approved or not. 

To start a return visit https://shopify.com/44731039911/account and enter the email address associated with the order. 

 

Non-returnable items

The following items cannot be returned under any conditions:

  • custom made wigs
  • custom colored wigs
  • custom altered wigs
  • final sale items
  • Anything purchased with sezzle, shop pay payments, affirm, paypal payments, and any other payment plan options

All refunds will be returned to the same form of payment used to complete your order. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
Exchanges are only accepted if the wrong item is sent or if the item is defective. (Problems/defection that occur during shipping our not covered by Girlslovelace. If your item has been mishandled during shipping, we ask that you contact USPS. )

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.