Customer Reviews
I had the most amazing experience working with Aleah. I was recently diagnosed with hair loss and knew nothing about wigs. She created a custom wig for me and made sure it was exactly how I envisioned it! The quality of this wig was incredible and I am so pleased with the result. She was so easy to work with and answered all the questions I had. I will definitely buy my future pieces from her.
Sizing
Size Chart for All Supreme Collection and Lacetop Wigs:
How to take measurements:
Return Policy
This only applies to Ready to ship / In stock wigs and Select Preorders (excluded preorders will be noted in the description). Custom Wigs are excluded. For example, package is delivered Monday, item must be postmarked with tracking emailed to help@girlslovelace.com by Wednesday. Package delivered on Friday must be postmarked and delivered to the post office by Sunday.
To be eligible for a return, your item must be returned in the original, Girlslovelace condition. This means the item is unaltered (including brushing, combining, cutting), undamaged, unworn, free of odors, with tags attached in original packaging. If any component is missing or altered no refund or exchange can be given. Due to the sanitary nature of wigs and hairpieces these guidelines are strictly enforced. You’ll also need the receipt or proof of purchase. Please note you are responsible for all shipping charges to return the item(s) back to us. There is a 10% restocking fee on returns. Upon the arrival of the item back to the salon, we will inspect and let you know if the return is approved or not.
To start a return visit https://shopify.com/44731039911/account and enter the email address associated with the order.
Non-returnable items
The following items cannot be returned under any conditions:
- custom made wigs
- custom colored wigs
- custom altered wigs
- final sale items
- Anything purchased with sezzle, shop pay payments, affirm, paypal payments, and any other payment plan options
All refunds will be returned to the same form of payment used to complete your order.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
Exchanges are only accepted if the wrong item is sent or if the item is defective. (Problems/defection that occur during shipping our not covered by Girlslovelace. If your item has been mishandled during shipping, we ask that you contact USPS. )
To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Exchange Policy:
Units are only allowed to be exchanged if you are sent the wrong items and the product is in the original condition. Exchanges must be communicated via email (help@girlslovelace.com) and can be sent to PO Box 31 Easley South Carolina 29641
Shipping can be delayed due to covid-19 or weather please understand it is out of Girlslovelace LLC control. Our goal is to get your hair to you as soon as possible.
Once your order has been shipped, Girlslovelace LLC is no longer responsible or liable. Girlslovelace LLC is not responsible for lost, stolen, delayed, or damaged packages. We are not responsible for mis-delivery errors via carrier, or incorrect shipping info. If your shipping information was filled out incorrectly, please email us immediately. If you have any issues with shipping, you can contact help@girlslovelace.com and we will do our best to assist you.
Color:
Due to each person having different lighting settings and devices, actual colors in the photo may vary! By purchasing units you understand the colors in the photo may look slightly different in person. We use high quality studio lighting when taking photos of our product; therefore, we cannot guarantee that the color you see will accurately portray the product.
Made to Order Units:
Please Understand that these Units are not on hand. These units are created at the time of purchase and undergo a turnaround time on average of 7-21 Business Days which does not include shipping.
Made to Order Units are also recreations of our past Ready to ship/ Custom Orders in which no two wigs will be colored exactly the same. All Made to Order units are made similar to their originals, not identical!
Wig Spa Services:
Wigs and Bundles must be sent in within 1-2 Business Days after purchase. We understand, that shipping times are tedious at the moment; however, we ask that the package be sent off 1-2 Business Days after the purchase. We will allow 10 Business Days after the shipment time frame to pass, before the order will automatically be cancelled with no refund. Please reach out to
(help@girlslovelace.com if something occurs that delays shipment.
***Girlslovelace is not responsible for lost, damaged, or stolen packages of any kind